Privacy Policy

Last Updated: July 29, 2026

1. Introduction

Alpha (we or us) respects your privacy and strives to ensure its protection. This Privacy Policy explains how we collect, use, and disclose your information when you access our Services as stated in our Terms. We make sure to adhere strictly to Bangladesh’s existing privacy laws when it comes to the processing of this data.

Our Privacy Policy is fully incorporated by reference into our Terms, wherein any capitalized terms not defined in the Policy are addressed. By accessing or utilizing our Services, you agree to be bound by all of the stipulations outlined within this Privacy Policy and Terms.

2. What data do we collect, and how does the collection process work?

We collect any personal information you provide us when using our services. This includes all data or sensitive information outlined in the Privacy Act.

2.1 Information provided by you

For the purpose of providing our services, we gather information about you in several ways: when you use our Services and contact us through other channels like the Facebook page, Instagram, YouTube, or TikTok. The type of data that can be collected includes your name, email address, organization’s name, and address, as well as phone number or mobile number.

We reserve the right to save, store and use any data or information if we reasonably consider that it is necessary for us to obey legal requirements, avoid criminal activity (present or future) or pursue a legitimate business goal. This includes collecting payments due, resolving conflicts, upholding our Terms of Service, and sustaining record integrity.

By agreeing to our Terms, you expressly give us permission to use your Personal Information for providing the Services.

2.2 Automatically collected Personal Information

Every time you use our services, we record information about your device and software, such as IP address, operating system type, web browser version, and mobile phone carrier. Additionally, we track the website that referred you to us, along with any pages or features within our own site that are visited by you while using it. To make sure all data is unique to a particular user session, each visit will be logged in dates & times plus cookies that associate a specific browser or account identity.

When using our Services on a mobile device, we may receive and collect data regarding the device’s identification numbers, carrier, type of manufacture, and, if enabled, GPS location. Some information collected, such as an IP address, can also be used to identify approximate geographic locations.

2.3 Personal Information collected via cookies

Our Services may employ small pieces of data referred to as cookies in order to recognize a user and keep records of their engagement with our Services. These cookies are kept by the internet browser while the user is exploring a specific Website.

Cookies rarely include personal details, but the browser sends cookie data back to the server for each visit. If you’d like to disable cookies, you can do so through your web browser settings. Please note that if this occurs, some of our Website’s features will no longer be accessible to you.

Occasionally, we may share some selective pieces of data with third-party advertisers. Additionally, our advertising partners have access to the online information collected through cookies when you visit our website. As a result of this sharing, while navigating other websites, you might encounter ads generated using your browsing history on our page.

2.4 Google Analytics

Alpha employs Google Analytics to anonymously monitor our Services, enabling us to track the number of visitors, document page views, analyze user systems and navigation trends, as well as observe visit dates and times using cookies.

Your data is solely collected for statistical purposes, and no personal information will be used to identify you. Alpha takes advantage of a variety of Google Analytics services in order to maximize functionality, such as Google Optimize, Remarketing, DoubleClick Campaign Manager Integration, Impression Reporting on the Google Display Network, and Demographics & Interest Reporting from Google Analytics.

Alpha leverages Google Analytics to collaborate with third-party organizations and advertise across the internet. Our partner may employ cookies and other tracking technologies to assess your activity on our site as well as other websites so that you can receive advertisements based on your browsing history and interests.

To ensure that your data is properly collected, please refer to this link. Additionally, if you would like to opt out of any Google Analytics tracking, click here for instructions.

3. For what purposes do we collect and use Personal Information?

As outlined in this Privacy Policy, we collect your Personal Information for the specific objectives listed below:

● To provide the services agreed upon.
● Create a user account, and verify your identity or age to complete the registration process.
● Streamline payment and processing by integrating third-party gateways like Bkash, Nagad, Rocket, and more;
● To stay connected with you and keep delivering Services, we may contact you.
● To keep you informed about announcements, security alerts, technical notices, and important updates to our Terms of Service and policies.
● To assess, observe, create and develop our Services – including other products or services.
● To defend our Services and property from malicious, fraudulent, or potentially illegal activities as well as unauthorized access and to protect ourselves, other users, safety, and rights.
● In order to deliver exclusive promotional offers, contests, rewards, and upcoming events, as well as other news about our products and services directly to you through marketing communications, we use the information provided by your usage of our Services.
● To adhere to applicable laws and regulations.
● In order to effectively provide our Services, we may need permission to access and use the data you have provided us with for additional purposes. By agreeing to these terms, you give us your consent to do so.

4. How do we store and protect your information?

4.1 Storage of Personal Information

At Alpha, we are committed to protecting your Personal Information in accordance with this Privacy Policy. All of the data you provide is transferred and securely stored via a secure SSL connection on password-protected servers located within the United States. By agreeing to our policy, you give us permission to keep your information safe in these locations.

4.2 Who can access your Personal Information?

Our personnel, contractors, and third-party services, such as the Website host and technical support providers, will have access to your Personal Information. Additionally, we may store it in password-protected email databases which are used solely for communication and promotional emails that abide by our Privacy Policy’s standards.

While we strive to use secure technology and methods of transmission, it is impossible to guarantee the absolute security of your Personal Information. As such, please be aware that when you submit this information online or over other electronic mediums, there may be risks involved. To protect yourself and keep your data safe from potential breaches in security software, ensure that all software is up-to-date prior to submitting any personal details via the Services. Ultimately, it is imperative for you as a user of these services to take responsibility for safeguarding Your Personal Information at all times!

We will store and monitor any data or information if we deem it necessary to comply with legal regulations, avert criminal activity in the present or future, collect owed amounts, settle disputes, and enforce our terms of use for business continuity. We reserve the right to take such action at our own discretion when there is a legitimate reason for doing so.

5. To whom your Personal Information is disclosed?

To ensure that you receive the best possible services, we may need to give out your Personal Information to third parties for a variety of reasons, as explained in this Privacy Policy. Some of these purposes are:

5.1 Alpha and Related Bodies Corporate

With your permission, we- including our directors, employees, officers, and contractors – have the ability to access all of your personal information. Furthermore, you also agree to provide us access to sensitive information that may be present with our respective corporate entities.

5.2 Parties required by law

Although we may be obligated to disclose certain details of your personal information due to a court order or government investigation, we will always attempt to notify you ahead of time. Additionally, in accordance with the Bangladesh Privacy Principles Act regulations, any legal entity that is allowed or has an obligation by law can access your private data.

5.3 Direct Marketing

By agreeing with our terms, you allow us to use or share any relevant Personal Information (excluding Sensitive Information) so that we can keep you updated on the products and services available in addition to other potential options that may be of interest. We plan on doing this through third-party service providers.

No matter what platform you prefer, we have a variety of communication options available to make it easier for you. Whether that be via phone call, email, social media platforms, SMS messages, or regular mail – just let us know, and we’ll do our best to accommodate your needs!

You have the power to decide when and how you want to receive our marketing messages – simply click on the “unsubscribe” or “opt-out” links found in any emails sent out, reply ‘Stop’ if ever a promotional SMS is received, or contact us through phone calls or emails. We value your data privacy above all else, so we give you full control over it!

By finishing an order with us, you are permitting and consenting to the sending of transactional emails related to your purchase. Furthermore, these emails may contain promotional materials as well as suggestions for products designed for you. So when you complete a transaction with us now, rest assured that we have your best interests in mind!

5.4 Other Third Parties

To supply you with the best Services, we may need to share your confidential Personal Information with third-party entities such as consultants, contractors, credit agencies, debt collection agencies, and other service providers that help us offer our professional Services.

To better serve you, we may partner with other companies to acquire services such as identifying and distributing advertisements, enforcing our policies and terms of service, detecting frauds, processing payments, or providing analytics services. Furthermore, your personal information can be shared with external business partners who offer combined goods or services together with us (e.g., contests and promotional offers).

In the event it is necessary to protect our interests or those of other individuals, we may disclose your Personal Information. This includes any situation where someone has caused harm or attempted to do so either on purpose or by accident with regard to our property, rights, users, and/or anyone else who could be affected by such activities.

With your consent in an individual agreement, we could possibly share your Personal Information with other parties if our company participates in a transaction (like merging, selling assets or shares, reorganizing finances, and controlling changes). Also, when bankruptcy, dissolution of business occurs, or any related proceedings take place.

We reserve the right to only share your Personal Information with third parties if we deem it necessary in order for us to:

● Proactively protecting ourselves from any potential third-party claims or accusations by conducting a thorough investigation.
● Protect Alpha, its users, and the public from harm to their rights, property, or safety, in accordance with applicable laws.
● Aim to detect, prevent, or address any criminal activity (including fraud and stalking), security breaches, or technical issues.

5.5 Overseas Disclosure

It is important to understand that our services are available all over the world. Moreover, some of these parties may be situated overseas and have access to your personal information for processing purposes. With this in mind, you hereby grant your consent for us to share such data with interested third parties abroad.

We strive to follow the highest standards when it comes to protecting your data. Therefore, we select partners that must comply with laws and regulations similar or equivalent to those of Bangladesh Privacy Principles. Though we hold our vendors accountable for their privacy practices, please note that in certain situations, they are legally compelled by foreign law to disclose information shared with them. To the fullest extent allowed by law, we will not be held liable should this occur.

6. Third-party Websites and Social Media

Our Services may occasionally feature links to external websites owned or operated by other entities, as well as services provided by third-party companies such as Google, Facebook, Instagram, TikTok, WhatsApp, and more.

By accessing our Services, you acknowledge and agree that Closet16 has little to no control over the privacy practices of third-party websites which are either linked or transferred from ours. As such, we cannot be held liable for their content or policies in any way. In addition, please note that we do not make any guarantees about the privacy practices of these sites as well.It is up to you to be aware of how websites and applications handle your personal information by regularly reviewing their Privacy Policy agreements.

By accessing, engaging with, and utilizing our social media pages on Facebook, Instagram, Pinterest, TikTok, Twitter, WhatsApp, and Google (Social Media Platforms), you acknowledge and agree to the terms of service as stated in their respective privacy policies. You understand that Social Media Platforms may collect your information independently from us, and we have no control or responsibility for these activities.

By allowing public access to your social media profile, you are aware that information such as usernames, age range, list of friends, and other content made publicly available can be visible to others. This means that if you take part in the various interactions on its social media pages, we will also have access to these details.

Every now and then, we have access to statistics that reveal the number of views on our social media pages as well as navigation patterns. We also gain knowledge about posts you interact with, such as those you like, comment, or share. This data is always used solely for purposes pertaining to marketing and promotion plans.

7. How can you access or update your Personal Information?

You are allowed to request access to any Personal Information we have on record at any point. We might refuse you this right if the law allows us, but in such a case, we will provide valid explanations for our decision as required by legal regulations.

We prioritize accuracy with your Personal Information and strive to keep it complete and current. If at any point in time, you realize that something is incorrect concerning your data, do not hesitate to contact us—we are here for you! We will quickly delete or accurately adjust the information as per your request.

To access or update/correct the Personal Information we have on record for you, kindly send us a written request in accordance with Para 10. Alternatively, if desired, you may ask that your records be removed completely.

Alpha is committed to fulfilling your request in a timely manner, as long as there are no legal limitations that hold us back. In the event we cannot adhere to your request, we will promptly provide an explanation.

8. How can you make a complaint about our privacy practices?

If you are not satisfied with the way we handle your Personal Information, you have a right to submit written complaints directly to our Privacy Officer. If we fail to address this issue in a timely manner or do not provide an acceptable response, then you can take further action by making official reports of your complaint with the Bangladesh supervisory authority or any other applicable governing body.

9. Amendments

10. Contact us

For any requests regarding access or modifications to your Personal Information and for complaints, please contact our Data Protection Officer. When filing a complaint, make sure to provide full details along with the relevant documentation in order to ensure that we have all of the necessary information needed to properly address your issue quickly and effectively.

● by contact form at www.Closet16.com.bd;
● by e-mail at support@Closet16.com.bd;

If you’re unsatisfied with how we’ve addressed your complaint or if our response hasn’t arrived within a reasonable time period, then it’s in your rights to file a complaint to local law enforcement.

11. Consent and right to withdraw consent

By affirmatively consenting to this Privacy Policy, you give us your express permission to process and use your Personal Information for the reasons outlined in this document. We are legally able to collect and make use of such data with your expressed consent.

If we process your personal information on the basis of consent, you can revoke that consent at any time simply by sending us a written request using the contact details provided. You have full control over how we use and manage your data.

12. Legal Basis

To properly collect and process your Personal Information for the reasons outlined herein, we are legally justified under the following provisions:

● With your explicit permission.
● To provide reliable information about our Services.
● We rely on our legitimate interests to improve and maintain them.
● In order to provide the highest quality of paid services to you, we will construct a verbal or written contract.

13. Your rights

Please be aware that these summaries do not cover all of your rights. To gain a full understanding of them, you must read the applicable laws and regulations carefully. If you’d like to exercise any of your rights, contact us so we can rectify or obtain additional data about your personal information for our records.

13.1 Right of access

You are entitled to verify whether or not your Personal Information is being processed, and if so, you have the right to access that information. You’ll get further details, including why it’s being used, what type of data we’re processing, and who receive the info. The first copy is provided for free, but any extra copies may be subject to a reasonable fee.

13.2 Right of rectification

You are legally entitled to have any incorrect Personal Information concerning you corrected and/or completed any incomplete information.

13.3 Right to erasure

As per your rights, you can demand to have all of your personal information erased without delay should any of the following criteria be met:

● As the Personal Information is no longer necessary for the purposes it was initially collected or processed,
● You revoke permission for processing based on consent.
● You oppose the handling of your data according to certain regulations issued by the Bangladesh Authority.
● Unauthorized use of the Personal Information has occurred.

Despite that, there are exceptions to the right of erasure. If a user intends to exercise their rights for freedom of expression and information or require it for compliance with a legal obligation, public interest, establishment/exercise/defense of legal claims – then they can be exempted from adhering to this principle.

13.4 Right to restriction of processing

You are entitled to restrict the processing of your Personal Information if:

● Should you feel the accuracy of your Personal Information is questionable,
● Despite your objections, processing this data without permission is unlawful; however, you do not support its erasure.
● Once we no longer need your Personal Information, it may still be retained for legal claims.
● Upon raising an objection to the processing of your data, we must confirm that this is indeed what you wish before proceeding.

13.5 Right to data portability

You have the right to receive any Personal Information concerning you that has been collected based on your consent, a contract, or automated means in an easily understandable and machine-readable format. You can then transmit this data to another Data Controller as long as it does not infringe upon the rights and freedoms of others.

13.6 Right to object

Your right to deny us the use of your Personal Information for direct marketing purposes is respected. If you would like to exercise this privilege, we shall immediately discontinue any and all activities pertaining to our processing of your data in such a manner.

14. SMS Compliance

When you enter your phone number during checkout and begin a purchase, subscribe via our subscription form or keyword, you give us permission to send text notifications regarding orders (including abandoned cart reminders) and marketing offers. We promise that we will not exceed 30 texts per month with these messages. Furthermore, consent is never required for any purchases made from our website!

To unsubscribe from receiving text marketing messages and notifications, simply reply STOP to any mobile message sent from us or click on the unsubscribe link we provided in our messages. Keep in mind that alternative ways of opting out (like using alternative words) will not be recognized as a valid method for opt-out. Please note that data and messaging rates may apply.

If you have any questions, don’t hesitate to text the word “HELP” to the originating number. Need more help? Contact us at your convenience. Lastly, if you’d like to opt out of messaging, please follow the simple steps outlined earlier in this message.